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All users of this website agree that their access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions are subject to change at any time without prior notice. Any changes will be reflected on the Terms and Conditions page of the www.rehab-store.com website.
Shipping Terms
Return Policy
Order Refusal Policy
Cancellation Policy
Warranty Policy
Terms of Use
Liability Disclaimer
Health and Medical Disclaimer
Trademarks Disclaimer
International Shopping Terms
Governing Law and Jurisdiction
What is Rehabstore’s Return Policy?
Which products are Non-Returnable?
How do I receive a Return Authorization Number?
How long does it take to receive a Refund?
Is there any Re-Stocking Fee?
Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at 844-490-2625 or email us.
Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:
“This item cannot be returned or exchanged once they are opened due to hygienic reasons”
We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product.
You can Submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.
If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.
For faster processing, please email us the Return Tracking Number.
Please allow 3 to 4 weeks to process the returns. Once is the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.
If a package is refused at the time of delivery, the customer will be responsible for round-trip shipping costs incurred by Rehab-store.com. Once the package is back in our warehouse, subject to inspection, we will issue a credit to the original form of payment after deducting any applicable return shipping charges and restocking fee. The restocking fee will be credited as reward dollars and can be used towards a future order. The return shipping charge will apply even if you were originally not charged any shipping due to a free shipping promotion. This policy does not apply to packages that appear to have been damaged during shipping.
At Rehabstore we believe in providing absolute customer satisfaction and pleasant shopping experience. Most of the items are processed for shipment through our system within a few minutes of placing the order. You can cancel your order before the product has been processed for shipment. Once the shipment is processed for departure, returns and refunds will be applicable according to Rehabstore’s return policies.
If you wish to cancel your order kindly contact our Customer Service department at 844-490-2625 or email us. The refund on canceled orders will be credited back to the original method of payment used. Coupons or any special offer applied on the order will not be credited back. Rehabstore reserves the right to cancel any order. The orders can’t be changed or modified once processed for shipment.
Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturer restrictions or U.S. Law. We make no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.
Legal requirements compel us to advise you to review our terms of usage that will govern the use of our site for purchase of goods. In accessing, browsing, and using this site, you have acknowledged that you have read, understand, and agree to be bound to these terms.
All information contained within this site including but not limited to all images, graphics, writings, and other materials that appear within is the sole property of Rehabstore, its subsidiaries, and affiliates, or their respective owners. This site and its contents are provided on an "As Is" basis by us. Prices and availability are subject to change without notice.
At no time shall Rehabstore be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. In an effort to provide our customers with the most current information, Rehabstore will periodically make updates in the contents and in the products or services described in this site. Typographical or photographic errors are not the responsibility of Rehabstore.
We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product.
The information provided on this website is provided for informational purposes only and should not be used to diagnose or treat a health problem or disease. Information provided at and by Rehabstore is not a substitute for professional medical care. If you have a medical concern or suspect you have a health problem you should consult your primary doctor or specialist.
We make no claim of ownership to the trademarks of any manufacturer whose products and/or information are presented by us, or for any publisher, publication or advertiser mentioned on Rehab-store.com.
Rehab Store continues to work hard every day to make our health & wellness website and products accessible to users of all abilities. We regularly update our website to ensure our pages are accessible by users using assistive technologies. We have made significant strides and will continue to do so to conform with Web Content Accessibility Guidelines (WCAG). We thank all our users for their patience and hope that we are able to deliver a smooth and enjoyable shopping experience by continuously working to improve our site. In the meantime, if you are having difficulty accessing anything on our website, please call us at 844-490-2625 for assistance Monday through Friday 8 AM to 6 PM (EST). You may also Live Chat with our Customer Service Team Monday through Friday 6 AM to 6 PM (EST).
Rehabstore Promotions and discounts may not be valid on international orders and restrictions apply. Our free shipping offer does not apply to international orders.
All international orders must be prepaid. We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders, Bank Wire Transfers and Certified bank cashier’s checks. Wire transfer is the quickest, most secure international payment method (wire surcharge fee applies). Exchange rates are updated daily which may result in price fluctuation. However, once your order is placed the exchange rate is locked in and the prices on that order will not change.
International Customers may Contact Us to receive a quote on the product they wish to purchase. We will email the quote upon request.
Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturer restrictions or U.S. Law. Rehabstore makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.
Rehabstore has a team of specialized customer care representatives who focus on our international customers and their unique needs. Our customer service agents can help you with large volume quotes or with other business requests. We may need to contact you depending on what was ordered, based on the shipping weight and dimensions of the order. If you have any questions, please do not hesitate to give us a call at +1(203) 616-2850 or email us.
All matters relating to the Website and these Terms and Conditions and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Connecticut without giving effect to any choice or conflict of law provision or rule (whether of the State of Connecticut or any other jurisdiction). Any legal suit, action or proceeding arising out of, or related to, these Terms and Conditions or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Connecticut and County of Fairfield, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms and Conditions in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Rehab-Store offers its customers mobile alerts regarding marketing messages, sales, promotions, new product releases, cart reminders, order, and shipping notifications by SMS message (the “Service”) on 1-833-983-1513. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.
Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Rehab-Store reserves the right to stop offering the Service at any time with or without notice.
By opting into the Service, you:
Once you affirm your choice to opt-in to the Service on 1-833-983-1513 your message frequency may vary. You may receive alerts about:
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Rehab-Store may add or remove any wireless carrier from the Service at any time without notice. Rehab-Store and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
To stop receiving text messages from Rehab-Store, text the word STOP to 1-833-983-1513 any time or reply STOP to any of the text messages you have received from Rehab-Store. After texting STOP to 1-833-983-1513, you will receive one additional message confirming that your request has been processed.
You can text HELP for help at any time to 1-833-983-1513.
These Mobile Terms and Conditions are subject to change at any time without notice.
Please read this carefully. It affects your rights. Any dispute or claim relating in any way to your use of Rehab Store’s services will be resolved by binding arbitration, rather than court.
This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You and Rehab Store hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration. Unless you and we agree otherwise in writing, arbitration shall be administered by the American Arbitration Association’s Consumer Arbitration Rules in effect at the time of filing of the arbitration (the “AAA’s Rules”). However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in this Agreement, and can award damages and relief (including any attorneys’ fees) authorized by law and/or the AAA’s Rules. The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction. You agree that, by entering into this agreement, you and rehab store are each waiving the right to a trial by jury and the right to participate in any class, representative, or collective proceeding.
This agreement does not allow for class arbitrations even if the procedures or rules of the aaa would. Rather, you and we are only entitled to pursue arbitration on an individual, bilateral basis. Further, and unless you and rehab store agree otherwise in writing, the arbitrator(s) may not consolidate more than one individual party’s claims with any other party’s claims, and may not otherwise preside over any form of a representative or collective proceeding.
You and Rehab Store are each responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. Rehab Store , however, will pay for the arbitration administrative or filing fees, including the arbitrator and/or other AAA case management fees, for any claim seeking $75,000 or less, unless the claim is determined by the arbitrator to be frivolous. Otherwise, the AAA’s Rules regarding costs and payment apply.
This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
If any term of this Section (Arbitration and Class Action Waiver) is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.
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