Shipping Policy

If you are placing a Standard (5-7 Business Days) or Expedited (3-5 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will be shipped on the next business day. Saturdays and Sundays are not considered as business days.

At Rehab Store, we try our best to ship your orders within 24-48 hrs of receiving it, however, there could be circumstances when we are unable to do so. In such an event you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed based on that.

If shipping charges are greater than what was estimated at the time of order placement, we will contact you to get your approval on additional shipping charges.

Claims from our customers must be made within 14 days of the date the tracking shows it was delivered. Rehab Store prides itself on presenting clear delivery expectations by providing tracking for every item ordered by our customers. In some cases, orders will be shipped separately, so our customers will receive multiple tracking numbers in their email. When our customers are provided these tracking numbers, but fail to receive their order, claims must be made with our customer service department within the 14-day period to rectify the situation. Our customer service team can be contacted via phone - 844-490-2625, live chat, or our contact us page.

Oversized / Bulky Items Shipping Terms

Certain items like fitness and exercise equipment cannot be shipped via Rush / Expedited due to sheer weight, availability, and customizations involved.

All oversized/ bulky items’ shipments are curbside deliveries unless otherwise mentioned or requested. Lift Gate, White Glove or Inside delivery is available for bulkier items like fitness and exercise equipment at an additional cost. Shipping options are priced and listed on product pages for some oversized products. For all other oversized/bulky items, standard shipping charges only cover curbside delivery. The customer can call and request another shipping method if they prefer for an additional cost that would be quoted based on the size of the item and the details of the delivery address like floor, elevator access etc.

Shipping Terms Glossary

  • Economy Shipping: Most orders are delivered in 5-7 business days.
  • Standard Shipping: Most orders are delivered in 3-5 business days.
  • Expedited Shipping: The fastest option available, most orders placed before 2:30 pm EST are delivered in 2-3 business days.
  • Standard Curbside Delivery: Packages are delivered by the curb at the end of the customers’ driveway. The customer is responsible for getting the product off the truck in this case.
  • Lift Gate Curbside Delivery: Packages are delivered off the truck by the curb at the end of the customers’ driveway using a lift gate. Lift Gate is a device that helps lower or raise items off the bed of the truck which is usually 56” off the ground.
  • Inside Delivery: Packages are delivered to the first threshold of the customers’ home. This could be a porch, a garage or simply the front door.
  • White Glove Delivery: This delivery method ensures the product is brought inside the home or institution and placed where the customer desires. The packaging is then opened and removed and any assembly required is taken care of.

Shipping Charges

Shipping charges are calculated at checkout and are based on weight, dimensions, item type, ship from location, and destination.


Transit Time

Transit time can vary from a few days to weeks depending on your (buyer) location and country. Please note that Rehab Store is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance. In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick-up the items purchased from local authorities.